Boutique Hotel Increases F&B Revenue and Captures Local Guest Data
A boutique hotel turned to BIGtoken to unlock hidden revenue opportunities from previously unknown guests and local visitors. Using our wallet and token platform, the hotel issued digital rewards tied to food & beverage purchases — capturing first-party data with each redemption.
The outcome: thousands in incremental F&B revenue and a growing database of both out-of-town guests and untapped local patrons who had never previously booked a room.
By combining rewards, data capture, and real-time insights, BIGtoken helped the hotel build direct relationships with its audience — creating new opportunities for upselling, retargeting, and future booking incentives.
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